Definition
A grievance is a complaint, presented to the Missouri Doula Association, in which a member has violated the Standards of Practice of the organization. The goal is to provide a way in which concerned persons can discuss those concerns regarding a specific doula. The hope is to resolve any problems or difficulties in a diplomatic way.
Policy
A grievance can be sent via our contact form and it must include the complaint and the dates of the occurrence. Please include all relevant info, such as where the occurrence happened and who was involved. In cases of social media or other online interactions, this includes the platform or site, account names/ accounts/ handles, and the full conversation to provide context for what was said or done. In other words, provide as much information as possible. This will be sent to the doula involved. At this point, the doula must respond with any further information that they feel may be important. The doula will be given 10 days after which a decision will be made of any further action to be taken.
Further Action
There are a number of actions that can be taken. These include:
- No action
- A letter of reprimand
- A period of probation and recommendations to be determined
- Withdrawal of Missouri Doula Association membership
The certified doula in question may also choose to resign on their own volition.